Customer Service
We appreciate your interest in contacting us. To provide you with better service and avoid saturating our system, We ask that you please choose only one of the following tracks To make your query:
If you have any incident with your order or its delivery, please fill out the following form and our customer service team will contact you as soon as possible.
*Attention, billing inquiries
For technical assistance, questions about orders and shipping, contact via Chat at Whatsapp
FREQUENTLY ASKED QUESTIONS
Shipments and deliveries are made on business days from Monday to Friday (Except holidays).
- If the order is placed before 18:00 p.m., the order will be shipped the same day (except out-of-stock).
- If the order is placed after 18:00 p.m., it will be shipped the next business day.
The standard agency term is 24-72 horas (Peninsula) from the day the shipment is made. In the Balearic Islands and Portugal this period can be extended to 72 hours.
Once the order is shipped, you will receive a confirmation email with a tracking number and a link that will allow you to track the order on the courier service's website.
You can also track the status of your order by clicking on the "My account" section and "Tracking«. Enter the order number to check tracking.
You will benefit from free shipping costs for purchases over €100 + taxes (Amount in basket €121), for Peninsular shipments (Spain) 72 hours.
- Not valid for discounts.
- Not valid for 24 hour shipping.
- Not valid for pool cleaner repairs.
REVIEWS FROM OUR CUSTOMERS
Our schedule
1 from October to April 30
- L-V 8:00-13:30 / 16:00-19:00
- Sat 9:00 – 13:00
From the 1 from May to the 30 from September
- L-V 8:00-13:30 / 16:00-20:00
- S 9: 00-13: 00
Where are we?
